Healthcare Leadership Model App

Terms and Conditions

Access and use of the app by you constitutes your acceptance of these Terms and Conditions. This takes effect from the date on which you first use the app.

Consent for Collection, Processing, Storing and Utilisation of Data

Privacy Statement

Your privacy is respected. Any personal information collected will be used only in accordance with current data protection legislation applicable to England. The NHS Leadership Academy (the “Academy”) which is part of the National Health Service Trust Development Authority (“NHS TDA”, also referred to jointly with Monitor as “NHS Improvement”) is registered with the Information Commissioner’s Office (, registration number is Z2950066.  You can view our privacy statement on our website.

Collection and Use of Personal Information

You will be asked to provide some personal information such as your name, email address, job role, organisation and where you live. We collect and store this information in order to perform statistical analysis and to conduct research studies. This information is kept strictly confidential.

The email address you provide may be used to automatically generate reminders based on the preferences you set and control within your profile.  You can change these settings at any time.

You may be invited, by email, to take part in additional research or evaluations about the Healthcare Leadership Model and/or the leadership behaviour observation app. Participation in this research / evaluation is entirely voluntary.

Access to Information We Collect

Your contact information is accessible to the NHS TDA (though the Academy) and the operators of the app. The operators include a limited number of specifically authorised employees. All operators are employed under contracts that set down strict confidentiality regulations governing their behaviour.  Non attributable response data may be accessed by authorised personnel involved in the management of the project, or for research purposes.

Processing and Storage of Information We Collect

The NHS Leadership Academy is registered with the Information Commissioner’s Office (Registration number is Z2950066).

Using the app is entirely voluntary. There are no negative consequences if you decide not to use the app.

How We Keep Our System Secure

Our system has security measures in place to protect against the loss, misuse and alteration of the information under our control. These security measures include firewalls, backing up of data and, where appropriate, encryption and secure internet transactions.

Non-Identifiable Information

This app automatically collects certain non-identifiable information, such as the Internet Protocol (IP) address of your computer/device, the IP address of your Internet Service Provider, the date and time you access the app, the Internet address of the Web site from which you linked directly to the app, the operating system you are using, the sections of the app you visit, the app pages accessed and information viewed, and the materials you post to or download from the web site. This non-identifiable information is used for reporting and analysis purposes and to improve the functionality of our app. Your non-identifiable information may be disclosed to others and permanently archived for future use.


The app uses “cookies”, a technology that installs information on a Web site user’s computer to permit the Web site to recognise future visits using that computer. Cookies enhance the convenience and use of the Web site.

For example, the information provided through cookies is used to recognise you as a previous user of the Web site, to track your activity at the web site in order to respond to your needs, to offer personalised Web page content and information for your use, to automatically populate online forms with your personal information for your convenience, and to otherwise facilitate your Web site experience. You may choose to decline cookies if your browser permits but doing so may affect your use of this Web site and your ability to access or use certain Web site features.

To know more on how we use our cookies, please read here.

Your Consent

By continuing to use this site you are indicating that you understand and agree that all data collected in this app will be processed and utilised as described above. Your data will be maintained on our systems in electronic format in the databases until such time that the questionnaire system is terminated or you request that your data is deleted.  If at any time you change your mind and want to withdraw your consent, or want any information we hold about you deleted, you can do this by following our subject access guidance.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system/devices which may occur whilst using material derived from this app.

Intellectual property

The names, images and logos identifying the NHS TDA (though the Academy) and the Healthcare Leadership Model are proprietary marks. If you wish to copy or use our logo or graphics, you must get prior approval from the NHS TDA’s (through the Academy) branding team. If permission is granted, you will also be provided with guidance on using our branding. These guidelines must be adhered to.


The Academy’s website and material relating to information, products and services (or to third party information, products and services), is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of the Academy’s website.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

The NHS TDA (though the Academy) is under no obligation to monitor submissions on this app and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on this app or materials downloaded from it.

We may revise these terms and conditions without notice. Please check regularly. Continued use of this app after a change has been made is your acceptance of the change.